After one year of vigorating work in delivering newspapers and helping neighbours with their gardens, there was finally enough money to buy a Macbook Pro. Every month, the hard earned money from newspaper delivery was stored away into a saving account along with any addition money earned from neighbours. This said, I was still a couple hundred short, but it was all covered in the final purchase.
Unfortunately, I had enough money for the laptop around the time of the release of the iPhone 6. The nearest Apple store had a huge line jutting out of its doors. A man wearing a blue hat flied up and down the line, barking orders and typing frantically into his machine. A plain RESERVATIONS sign was raised above the impatient bobbing heads of the line. For a while, we stood in the line, waiting to book a reservation until we realized the line was only for iPhone 6 buyers. As we made our way into the usually vacant store, it was flooded with viewers and prospective buyers. People waited to be able to experience the iPhones and iPads while others tried to catch a salesperson’s attention. When we finally reached the Macbook after pushing and bumping through the throng of customers, we waited for service.
There were only so many workers that day. A man rushed to us, looking like he was about to help until he suddenly pulled out his iPhone and quickly booked us into the reservation list. Other salesmen rushed around the store trying to find their appointed customer. Ten minutes passed, and finally, a lady with a kind happy face walked over. My mother began to speak, but was halted as the lady pulled out a laptop and started typing. She gestured to her ears and mouth, then shook her head. She was deaf mute.
Leaning over her shoulder, I see that she had written: How may I help you today?
Smiling back at her, I type an explanation of what we were interested in buying. She punched our order into her service iPhone and walked towards the back of the store. Instinctively, we began to obediently follow her until she turned back around and waved us back to our booth. She opened her laptop again and told us to wait here for her and gave us an apologetic smile. Confused, we watched her go.
She returned a few minutes later with my Macbook Pro. Her movement were slow and careful, unlike the rushed and blurred strides of the other Apple salesmen. Setting down the new laptop, she pulled hers out again and began to carefully explain other offers. She told us about a 15 minutes set up and about cases for the Macbook. We asked her a few more questions concerning return policy and such, where she kindly answered. When our personal set up assistant arrived, she tapped my shoulder and offered me her winning smile and gave a laugh. Though she couldn’t talk, it was nice to her beautiful laugh.
Back at home, with my wonderful new laptop, I was content. Though the process took longer than I had expected, it really didn't matter. What was several minutes more compared with quality service?
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